Tenant FAQs

Properties are rented on a first-come, first-served basis; and in Miami-Dade's rental market, quality units move fast. The only way to secure a home is by submitting a completed application along with the required fees. We recommend acting quickly once you find a property you want.

Move-in costs vary by property, but tenants are typically required to pay the first month's rent and a security deposit before receiving keys. Some properties may also require last month's rent upfront. We make sure these requirements are clearly communicated before you apply, no surprises.

All applicants must be of legal age to enter into a lease agreement, which is 18 years or older. Every adult who will be living in the unit must submit their own application.

Yes. Security deposits are refundable provided the unit is returned in good condition, all lease terms are fulfilled, and there are no outstanding balances. Deductions may apply for unpaid rent, damages beyond normal wear and tear, or cleaning costs. We document property condition thoroughly at move-in and move-out so the process is fair and transparent for everyone.

A cosigner may be required when an applicant does not meet our income, credit, or rental history thresholds. Cosigners must independently qualify financially and will be required to sign a guarantor agreement, making them equally responsible for the lease obligations.

Applications are submitted online through our application portal. You will need a completed application, the application fee, and supporting documentation such as proof of income and a valid government-issued ID. We review all applications thoroughly and communicate decisions promptly.

Rent is paid online through your resident portal using ACH bank transfer or debit card. We use a secure payment platform, which gives you a clear payment record and eliminates the risk of lost or delayed payments. Online payment is the standard for all Suma-managed properties.

Before bringing a pet home, review your lease agreement and reach out to us directly. Pet policies vary by property; some allow pets with an additional deposit or monthly pet rent, while others have breed or size restrictions. All pet applications are processed through our dedicated pet screening platform, which evaluates the animal independently of your tenant application. Getting approval in advance is required; it protects you and ensures there are no issues at move-out.

Emotional Support Animals are handled separately from pets under the Fair Housing Act. If you have a legitimate ESA, please notify us in writing and provide the appropriate documentation. We follow all applicable Fair Housing guidelines and will work with you through the proper process.

All tenants on the lease share equal responsibility for the full lease term. If you want to leave and your roommate wants to stay, the remaining tenant will need to requalify independently or a suitable replacement tenant must be identified and approved by management. Do not make any arrangements without contacting us first.

Most leases require written notice within a specific window before your move-out date; check your lease for the exact requirement. Submit your intent to vacate in writing before the deadline to avoid any automatic renewal or financial penalties. We will walk you through the move-out process and next steps once notice is received.

Breaking a lease before the end of the term carries financial consequences as outlined in your lease agreement. These typically include liability for rent through the end of the term or until the unit is re-rented, plus any costs associated with re-leasing the property. If your circumstances change, contact us as early as possible. Communication gives us more options to work with and protects your rental record.

We handle routine maintenance and repairs as part of managing the property. Tenants may be responsible for costs related to damages caused by negligence or misuse. All maintenance requests should be submitted through your resident portal promptly so we can respond efficiently and protect the condition of the home.

For true emergencies: flooding, gas leaks, fire, or loss of essential utilities; contact emergency services first if there is immediate danger. Then submit an emergency request through your resident portal or call our emergency line directly. Emergency maintenance is triaged and dispatched immediately, any time of day or night.